Update - We are aware of ongoing issues with the Transaction API and are actively working to identify the cause.
Feb 08, 2025 - 08:46 PST
Investigating - Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 5 request(s) ran and 0 test(s) failed.
Feb 08, 2025 - 04:35 PST
API's Operational
90 days ago
100.0 % uptime
Today
Transaction API Operational
90 days ago
100.0 % uptime
Today
Platform API Operational
90 days ago
100.0 % uptime
Today
Asset CDN Operational
90 days ago
100.0 % uptime
Today
Consumer Experience Operational
90 days ago
100.0 % uptime
Today
BigCommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Shopify Checkout Operational
90 days ago
100.0 % uptime
Today
Point of Sale Operational
90 days ago
100.0 % uptime
Today
WooCommerce Checkout Operational
90 days ago
100.0 % uptime
Today
Open Payment Element Operational
90 days ago
100.0 % uptime
Today
Magento Checkout Operational
90 days ago
100.0 % uptime
Today
Portals Operational
90 days ago
100.0 % uptime
Today
Enterprise Portal Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Transaction Portal Operational
90 days ago
100.0 % uptime
Today
3rd Party Operational
90 days ago
99.98 % uptime
Today
BigCommerce API & Webhooks Operational
90 days ago
100.0 % uptime
Today
BigCommerce Checkout & Payment Processing Operational
90 days ago
100.0 % uptime
Today
BigCommerce Client Portal Operational
90 days ago
99.88 % uptime
Today
BigCommerce Storefront Operational
90 days ago
99.99 % uptime
Today
Gateway Services Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
Gateway Services First Data Omaha Operational
90 days ago
100.0 % uptime
Today
Gateway Services First Data Nashville Operational
90 days ago
100.0 % uptime
Today
Gateway Services First Data Nashville North Operational
90 days ago
100.0 % uptime
Today
Gateway Services First Data Caribbean Operational
90 days ago
100.0 % uptime
Today
Gateway Services First Data Canada Operational
Gateway Services TSYS Operational
90 days ago
99.99 % uptime
Today
Gateway Services Elavon Operational
90 days ago
99.96 % uptime
Today
Gateway Services Global Payments Operational
90 days ago
100.0 % uptime
Today
Gateway Services Vantiv Operational
90 days ago
100.0 % uptime
Today
Gateway Services Transaction API Operational
90 days ago
99.99 % uptime
Today
Gateway Services Query API Operational
90 days ago
99.98 % uptime
Today
Gateway Services Electronic Check Processing Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

Unresolved incident: Automated incident report.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Postmortem - Read details
Feb 7, 08:28 PST
Resolved - There are a high amount of declines for NSF on transactions flowing through PaymentLync.
Feb 4, 03:30 PST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.