Identified - We have identified the issue caused with backup of queued data and have throttled back the execution of these queues, which has restored all performances.
Aug 16, 2024 - 08:48 PDT
Aug 16, 2024 - 08:48 PDT
Investigating - We are noticing some slow downs in performance which we believe is related to our data queue flow. We are currently investigating. We are currently monitoring the impact; however, transaction data and client interfaces all appear to be functioning.
Aug 15, 2024 - 20:00 PDT
Aug 15, 2024 - 20:00 PDT
Investigating - Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 4 request(s) ran and 1 test(s) failed.
Aug 16, 2024 - 08:25 PDT
Aug 16, 2024 - 08:25 PDT
API's
Operational
Transaction API
Operational
Platform API
Operational
Asset CDN
Operational
Consumer Experience
Operational
BigCommerce Checkout
Operational
Shopify Checkout
Operational
Point of Sale
Operational
WooCommerce Checkout
Operational
Open Payment Element
Operational
Magento Checkout
Operational
Portals
Operational
Enterprise Portal
Operational
Account Portal
Operational
Transaction Portal
Operational
3rd Party
Operational
BigCommerce API & Webhooks
Operational
BigCommerce Checkout & Payment Processing
Operational
BigCommerce Client Portal
Operational
BigCommerce Storefront
Operational
Gateway Services Credit Card Processing
Operational
Gateway Services First Data Omaha
Operational
Gateway Services First Data Nashville
Operational
Gateway Services First Data Nashville North
Operational
Gateway Services First Data Caribbean
Operational
Gateway Services First Data Canada
Operational
Gateway Services TSYS
Operational
Gateway Services Elavon
Operational
Gateway Services Global Payments
Operational
Gateway Services Vantiv
Operational
Gateway Services Transaction API
Operational
Gateway Services Query API
Operational
Gateway Services Electronic Check Processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.